Resume

When I lost my job because the company closed its doors, it opened up the opportunity for me to go back to school for IT. I am creative and resourceful. I enjoy working with people and problem solving. I am great at helping people with technology because I did not grow up with it. I am able to explain technical information in plain speak. I would love an opportunity to show you what I can do.

I feel that I would be a perfect fit for a small office that needs someone to answer phones, order supplies, troubleshoot technical issues, maintain printers and computers, and update their website.

SUMMARY OF QUALIFICATIONS

 Excellent organizational and problem-solving skills

 Flexible and a positive attitude to be an engaged team player

 Able to proactively monitor multiple environments

 Patient and willing to serve customers

EDUCATION

Northeast Wisconsin Technical College, Green Bay, WI

Computer Software Support Associate Degree, Graduated May 2022

Related Coursework: HTML, CSS, SQL, Cisco, Helpdesk (troubleshooting technical issues), Visual Basic, JavaScript,

VBA, PHP, WordPress, SEO

Northeast Wisconsin Technical College, Green Bay, WI

Web Development Associate Degree Planning to graduate May 2023

EXPERIENCE

Kitchen August 2020 – August 2022

KwikTrip, Green Bay, WI

 Preparing sandwiches, soups, and sides for the hot spot

 Assisting coworkers at the registers

 Cleaning kitchen and related tasks

Customer Service Specialist February 2019 – February 2020

Alorica, Green Bay, WI

 Utilized personable approach to answer customer requests for assistance

 Assisted with escalations

 Assisted with training new hires

Logistics Specialist November 2018 – January 2019

Encadria Staffing, Green Bay, WI

 Reviewed customer orders

 Followed-up in detail with any needed next steps to all parties

 Handled returns, overages, and shortages

Client Services Specialist September 2015 – October 2018

McCalla Raymer, Roswell, GA

 New York resolution filing using Microsoft Word and Adobe

 Created Excel reports for the team

 Accessed and documented procedures, tools, and manuals to provide support to clients

LEADERSHIP AND CERTIFICATIONS

 X-Culture International Student Marketing Challenge Certificate March 2022 to May 2022

 Academic Coach for IT January 2021 to Present

 Secretary Web Coding Club NWTC January 2021 – May 2021

 IT Computer Support Technician Certificate August 2021

 Certified Zentangle Teacher C. Z. T. April 2023

COMMUNITY INVOLVEMENT/VOLUNTEERING

 Assistant, St John’s Homeless Shelter, assisted with activities July 2021